Full refund within 7 days
You can ask for a full refund of any pass within 7 days of purchase. Send the request through the form on our support page, choose "A question" and tell us which email address you used to buy. Please do not include card details.
How it works
- We review your request and confirm it, usually within a few business days.
- Payments are handled by Dodo Payments, our merchant of record. Dodo issues the refund to your original payment method.
- Your bank or card provider decides how long the money takes to appear, often 5 to 10 business days.
Access after a refund
A refund ends that pass's access immediately. Your free features stay available, and your recovery data is not deleted unless you choose to delete it in Settings. If you bought several passes, only the refunded pass is removed; the others stay valid.
After 7 days
Passes are one-time purchases with no auto-renewal, so there is nothing to cancel. After 7 days we do not normally refund, but if something went wrong, such as a duplicate charge or a problem that stopped you using the pass, please contact us and we will look at it fairly.
Chargebacks and disputes
Please contact us before opening a dispute with your bank, as we can usually fix things faster. If a chargeback or payment dispute is opened, access from the disputed payment may be suspended while it is under review. Access is restored if the dispute is resolved in your favour.
Contact
Use the support form to ask for a refund or to ask anything about a payment.